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Article — 3 min read
What is customer success?
In a perfect world, every project, product, service, deliverable is provided to the required quality, on time, on budget and to the defined scope. These four dimensions could represent customer success. The problem is, we do not live in a perfect world and failures occur. When success and failure are perceived as polarised positions, like two […]
HICX Read now
Article — 3 min read
Are procurement the right people to handle supplier innovation?
The phase “Elephant in the room” is an idiom for an obvious truth that is either being ignored or going unaddressed. The expression also applies to an obvious problem or risk no one wants to discuss. The concept of supplier innovation is not necessarily new to business but as it becomes adopted wisdom among […]
Business Processes Read now
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