With HICX’s SXM software organizations can create the conditions for buyer and supplier mutual success. Suppliers to many large multi-national organizations are required to login to multiple systems in order to manage different types of transactions or access required information. Managing many account sign-ons, coping with a variety of different user experiences and trying to piece together the required actions and the correct order results in increased cost and frustration for the supplier.
Remove this friction and enable your suppliers to do their best work for you with supplier experience management.
“In order to build a best-in-class supplier management experience such as Supplier Central, you have to have the right foundations that enable the deployment of best-of-breed solutions. With HICX, we now have that.”
Stephane Sacherer, Associate Director Global Procure to Pay at Mondelēz International
Ensure all your internal teams and suppliers are working from the same complete and accurate data, regardless of the software or system they're using.
In large organizations, having multiple systems to manage the full breadth of the supplier relationship is unavoidable. Shield your teams and suppliers from the complexity with a single, intelligent experience supplier portal.
Poor supplier experience is caused by disconnected and siloed systems. Integrate your procurement suites, ERP and best-of-breed applications so that suppliers and buyers alike enjoy a joined-up and intuitive experience.
Take an outside-in view of your supplier management programs. Multiple teams, using a variety of channels and software solutions, are communicating with your supplier base continuously. Suppliers are also encouraged to self-serve for different transactions types such as invoices, payment status, sourcing events, compliance certifications, catalogue updates and more, all via different systems. Have you considered the effect this has on the experience for each supplier?
By implementing a single dashboard-style supplier portal that’s designed around the supplier and their needs, buying organizations can significantly increase supplier adoption of key initiatives, reduce the number of inbound enquiries and increase overall supplier satisfaction.
Suppliers are frequently required to respond to different requests and initiatives from across your business, covering compliance, risk, performance, transactional, data, sustainability and more. Help your suppliers prioritize and navigate these requests with a logical, task-based workflow aggregated from across all the different systems you use.
Provide suppliers with a single sign-on to access all the transactional systems and information they need as part of their relationship with you.
Make it easy for your suppliers to access all of the information they need as a supplier to your business. Consolidate corporate initiative information on subjects such as sustainability, supplier diversity, ethical sourcing and more, along with practical and administrative instructions in order to make doing business with you more efficient.
Segment suppliers and present only what each individual supplier needs in order to reduce the ‘noise’ and increase supplier self-reliance.
Enable suppliers to manage their notifications and events through a single interface rather than having to login and figure-out how to use multiple software solutions.
We firmly believe that the best suppliers doing their best work for you, is a serious competitive advantage. Using our platform, leading brands are pioneering the concept of supplier experience management.
HICX has been delivering supplier data solutions to the largest companies in the world for almost two decades. Our supplier experience management platform is built on rock-solid data foundations.
Every large company has unique and complex requirements. Our supplier experience management platform is built for ultimate configuration with no custom development needed.
We're 100% focused on solutions to help enterprises and their suppliers work better together. Book a demo and see how our supplier experience management platform could work for you.
See how the Supplier Experience Management Platform can put your suppliers at the heart of your digital transformation
Product overview
The era of Supplier Experience is here Accelerated by recent global events and propelled by today’s need to fundamentally change the way in which organizations interact with their suppliers, there is a realization in the industry that the enterprise-supplier relationship cannot be treated as a zero-sum game. Suppliers as an extension of the organization Instead, […]
Supplier Experience Management (SXM)Suppliers’ Perspective Watch nowVarious market factors in the last couple of years, such as supply chain disruptions, cyber security breaches and increasing geopolitical instability have made organizations aware of the importance of good data. Lack of transparency and inadequate processes exacerbate these issues. In a webinar on Putting the Supplier Experience at the Forefront of Strategic Procurement, Charlotte […]
Data QualitySupplier Experience Management (SXM) Read nowThe turbulent events of 2020 and 2021 brought the world to a virtual standstill and a realization of just how dependent organizations are on supply chains and their supplier communities. Companies reacted by shifting their focus towards collaboration, establishing true partnerships and driving value for all stakeholders, rather than simply thinking about cost savings. This […]
Supplier Experience Management (SXM)Supplier Relationship Management Read now
